Order questions

Cancellation procedure for physical products

• My order has arrived damaged and I would like to return it
• My order has arrived and I would like to return it.
• My order has been shipped but I want to cancel it before it arrives.
• I want to cancel an order that I have been charged for, but it hasn't been shipped yet

Order status

• I haven’t received a confirmation e-mail. What should I do?
• Delays due to customs

Shipping

• How will my order be delivered?
• My order has arrived and one or more items are missing
• Where can products be delivered?
• Shipping costs
• What happens if I can’t be home at the time of delivery?
• When will I receive my order?

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Order details

• Where can I find my order ID?

Change order details

• How can I change my payment method?
• I made a mistake when entering my shipping address. How can I change it?
• How can I change my shipping method ?

Digital downloads

• How to redeem your digital product?
• I cannot download my game. What should I do?

Pre-Order

• I no longer want my pre-order
• When will my pre-order be shipped?
• When will I be charged for a pre-order?
• What is a pre-order?

Order verification

• The page keeps telling me my order is pending. What should I do?
• After my purchase, I was notified my purchase requires additional verification. What does this mean?