Payment related questions

Payment Issues

• I have been charged but did not receive a confirmation e-mail. What should I do?
• I'm having trouble with my Paypal payment, what can I do?
• My payment attempt has failed multiple times, how can I purchase my product?
• An error occurred during my payment, what should I do?

Payment

• Currency differences
• Which payment methods can I use?
• Which currencies can I pay with?
• Are payments secure?
• My transaction is labelled ‘Scalefast’ on my bank statement. Shouldn’t it be Focus Home Interactive?
• When will the payment be debited from my account?

See all 13 articles