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Payment related questions

Payment Issues

Payment

  • I have been charged but did not receive a confirmation e-mail. What should I do?
  • I'm having trouble with my Paypal payment, what can I do?
  • My payment attempt has failed multiple times, how can I purchase my product?
  • An error occurred during my payment, what should I do?
  • Currency differences
  • Which payment methods can I use?
  • Which currencies can I pay with?
  • Are payments secure?
  • My transaction is labelled ‘Scalefast’ on my bank statement. Shouldn’t it be Focus Home Interactive?
  • When will the payment be debited from my account?
See all 13 articles

Payment Issues

  • I have been charged but did not receive a confirmation e-mail. What should I do?
  • I'm having trouble with my Paypal payment, what can I do?
  • My payment attempt has failed multiple times, how can I purchase my product?
  • An error occurred during my payment, what should I do?

Payment

  • Currency differences
  • Which payment methods can I use?
  • Which currencies can I pay with?
  • Are payments secure?
  • My transaction is labelled ‘Scalefast’ on my bank statement. Shouldn’t it be Focus Home Interactive?
  • When will the payment be debited from my account?
See all 13 articles
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